Joy integrates with various systems allowing referral forms to be auto-completed and sent to service providers in a few clicks
Track referral status and communicate with service providers
Track attendance, satisfaction and reviews
Signposting feature to send services to clients
Joy takes responsibility for maintaining the marketplace and uses AI to ensure service information is accurate
Joy algorithm monitors information accuracy
Service providers can add and edit services
Team Joy investigates and amends listings
Joy works cohesively with other directories and community development teams to ensure complete coverage in your area
Ingest information and push back to other directories
Embed Joy referral functionality on external platforms
Open Referral UK & Open Active data feeds
Joy helps community organisations measure efficacy, demonstrate impact, and streamline processes
Data dashboard showcasing outcomes
Integrated with existing referral pathways
CRM for small organisations
The Joy Marketplace was designed to meet the needs of clients, service providers and referrers. It helps create better referral pathways and reduces the risk of clients falling through the cracks.
Clients referred through Joy are seven times more likely to attend a service, compared to traditional signposting techniques.
Faster referrals with Joy compared to traditional pathways, average of 5-mins to send a referral, down from 18-mins.
Joy, has made a real difference to how I make referrals. What's brilliant about Joy is that it's all there in one place. No more flipping back and forth between systems and having to type the same information over and over.
The fact that we've been able to customise questionnaires as well has been so helpful.
Referrals to other organisations is so easy, and so much quicker than filling in different referral forms or sending emails. The IT training and support has been fantastic from the outset.
Joy lets me follow a referral, something I couldn’t easily do before Joy, and therefore offer some timely support to the client if there is a barrier accessing a service.
We have been using Joy to make sure that our clients can access the help and the support that they need. The app is easy to use, it is straightforward and it helps us greatly.
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