JOY CHAT, THE WHATSAPP-BASED LINK WORKER

Support for every patient, at any hour

Joy Chat is Joy's WhatsApp-based link worker. It has guided conversations with people about what matters to them, then connects them to local community support drawn from the Joy Marketplace. Joy Chat works around the clock, so nobody waits weeks for a first conversation.

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First conversations without the waiting list, day or night
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Grounded in real local services from the Joy Marketplace
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Human in the loop: complex or sensitive cases are always escalated to a person

A first conversation that never keeps anyone waiting

Waiting lists are where engagement dies. Joy Chat opens the conversation the moment a referral lands, on the channels people already use, and hands over to a human link worker whenever the conversation needs one.

Illustration of a WhatsApp conversation where Joy Chat asks a person about their days and availability before finding local options — How a Joy Chat conversation flows on WhatsApp: guided questions about what matters, then tailored local options. Illustration with a fictional patient.

Illustration of an email drafted by Joy Chat introducing a person to a local community service — When someone chooses a service, Joy Chat drafts the introduction email to the community service on their behalf. Illustration with fictional details.

Part of the same loop

Every Joy Chat conversation is grounded in the live Joy Marketplace and recorded in Joy Case Management, so human teams always see the full picture. It sits alongside JoyNotes and the rest of the Joy platform.

See what Joy could do in your area.

Talk to our team about your neighbourhood, your data and your priorities. Not ready for a call? Start with the evidence.

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